“I came in about a payroll problem. I left with a completely different view of what my business could be. Staff were working overtime I didn’t know about, my average debtor days were 56, and I had loans sitting on the balance sheet while cash earned nothing. Total Accounting fixed all of it — reduced debtor days to 36, cleared the loans, improved gross profit, and helped me convert my pension to a SIPP to buy the building. I’m now expanding into a second property. The business has never been in better shape.”