When my finance person left I had no idea how bad things really were. CIS was wrong, retentions hadn’t been tracked properly, and I was still pricing jobs on Excel. Total Accounting rebuilt everything from scratch. We recovered £15k in retentions I didn’t even know we were owed, profits improved by 10% in year one, and I went from barely paying merchants to putting £50,000 into a pension. I didn’t think that was possible.”